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At Al Haytham Group<\/b>, we prioritize customer satisfaction and strive to provide a seamless shopping experience. You may return or exchange products according to the following terms and conditions:<\/p>\r\n Customers are entitled to exchange or return a product within 30 days<\/b> of the purchase date if a manufacturing defect is proven by a technical report from our maintenance team or an authorized service center.<\/p>\r\n<\/li>\r\n This policy applies to all products, including personal care items, in compliance with health and safety standards.<\/p>\r\n<\/li>\r\n After the 30-day period, returns or exchanges will not be possible. In such cases, customers must file a maintenance request via Customer Service.<\/p>\r\n<\/li>\r\n<\/ul>\r\n To be eligible for a return or exchange, the following conditions must be met:<\/p>\r\n The product must be in its original condition<\/b>, unused, unopened, and include all original packaging and accessories.<\/p>\r\n<\/li>\r\n Proof of purchase<\/b> (official invoice or receipt) is mandatory.<\/p>\r\n<\/li>\r\n Any items purchased with free gifts must be returned along with the gifts.<\/p>\r\n<\/li>\r\n For products purchased at a discount or during a promotion, only the actual amount paid<\/b> will be refunded, not the original price.<\/p>\r\n<\/li>\r\n<\/ul>\r\n In accordance with Article 17 of the Consumer Protection Law<\/b>, customers may request an exchange or refund within 14 days<\/b> of receipt even if the product is free of defects, subject to:<\/p>\r\n If the packaging is unopened and the product is unused:<\/b><\/p>\r\n The product will be exchanged or refunded after deducting shipping costs<\/b>.<\/p>\r\n<\/li>\r\n Administrative fees apply for electronic payments.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n If the packaging has been opened or the product used:<\/b><\/p>\r\n Returns or exchanges are generally not permitted<\/b> unless the product’s nature allows it and it remains in its original purchase condition.<\/p>\r\n<\/li>\r\n If a return is approved after inspection, a 5% packaging fee<\/b> plus shipping costs will be deducted.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n To initiate a request, please follow these steps:<\/p>\r\n Contact Customer Service via:<\/b><\/p>\r\n Email:<\/b> alhaythamgroup24@gmail.com<\/p>\r\n<\/li>\r\n Phone:<\/b> +20 1080692539<\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n State the reason for return\/exchange and provide proof of purchase (and photos if necessary).<\/p>\r\n<\/li>\r\n Our team will review your request and provide further instructions regarding shipping or pickup.<\/p>\r\n<\/li>\r\n<\/ol>\r\n Once the product is received and inspected, we will notify you of the status via email.<\/p>\r\n<\/li>\r\n If approved, the refund will be processed to your original payment method<\/b> within 5\u201310 business days<\/b>.<\/p>\r\n<\/li>\r\n Original shipping fees are non-refundable<\/b>.<\/p>\r\n<\/li>\r\n For electronic payments, the following administrative fees will be deducted:<\/p>\r\n 1.5%<\/b> of the product value (Vodafone Cash).<\/p>\r\n<\/li>\r\n 2.25%<\/b> of the product value (Fawry services).<\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n Large Appliances (e.g., Air Conditioners):<\/b> A shipping fee of 300 EGP<\/b> will be deducted in case of a return.<\/p>\r\n<\/li>\r\n Al Haytham Group reserves the right to refuse any return request if the product does not meet the specified conditions.<\/p>\r\n<\/li>\r\n If your order is delayed, please contact us immediately to resolve the issue.<\/p>\r\n<\/li>\r\n<\/ul>\r\n Explore more:<\/b> [Home Page<\/a>] | [Privacy Policy<\/a>]<\/p>\r\n <\/p>\r\n <\/p>","protected":false},"excerpt":{"rendered":" \u00a0 Return and Exchange Policy At Al Haytham Group, we prioritize customer satisfaction and strive to provide a seamless shopping experience. You may return or exchange products according to the following terms and conditions: A. Returns & Exchanges Due to Manufacturing Defects Customers are entitled to exchange or return a product within 30 days of […]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36672","page","type-page","status-publish","hentry"],"yoast_head":"\nA. Returns & Exchanges Due to Manufacturing Defects<\/h3>\r\n
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B. General Conditions for Returns or Exchanges<\/h3>\r\n
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C. Change of Mind \/ Non-Defective Returns (Within 14 Days)<\/h3>\r\n
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\r\n2. How to Request a Return or Exchange<\/h3>\r\n
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3. Refund Policy<\/h3>\r\n
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4. Additional Notes<\/h3>\r\n
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